Tidio
Live chat, chatbots and Lyro AI agent for small businesses
Tidio is an AI customer service suite that combines live chat, a help desk with ticketing, Flows chatbot automation, and Lyro, an AI agent that answers customer questions from configured knowledge sources. It is designed to handle support conversations across channels while routing complex cases to human agents with context attached.
Core capabilities include a multichannel inbox covering live chat, email, Instagram, Messenger, and WhatsApp; ticketing workflows with priorities, tags, and smart views; a visual Flows builder with e-commerce templates for abandoned cart recovery and lead capture; and Lyro features such as Smart Actions, product recommendations, email resolutions, multilanguage support, and smart redirections. Shopify order management tools, sales analytics, and an OpenAPI with Zapier and 120+ integrations are also available.
Tidio targets businesses managing customer support and sales conversations, including e-commerce stores on platforms such as Shopify, WordPress, and Wix. It offers a free plan, a 7-day trial, and paid plans starting at a monthly rate, with options scaling up to custom AI agents, priority SLAs, and deeper integrations.
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