ProProfs Live Chat
AI-powered live chat for websites and mobile apps.
ProProfs Live Chat is live chat software that combines human operators with an AI customer service agent. The AI agent trains on a company's own content — website, help center, uploaded files, and FAQs — to answer customer questions with cited sources and complete tasks such as updating orders in Shopify, scheduling meetings, and sending notifications via email or Slack. Conversations from website chat, mobile apps, social channels, SMS, and audio/video chat flow into a single inbox.
Core capabilities include AI sentiment analysis, churn risk scoring, resolution summaries, and AI performance reports, alongside operator tools like canned responses, chat transfers, pre-chat forms, automatic routing, and proactive chat invitations. The platform offers real-time language translation, white-label branding, supervisor dashboards, and reporting. Integrations cover CRM (Salesforce, Microsoft Dynamics 365, Zoho), CMS (WordPress, Drupal, Joomla), email marketing, eCommerce (Shopify, Magento, BigCommerce), help desk (Zendesk), and Google Analytics, with APIs for pushing transcripts and contacts to third-party systems. It also connects with ProProfs Help Desk, Knowledge Base, Survey Maker, and Training Maker.
ProProfs Live Chat is aimed at support, sales, and eCommerce teams of varying sizes. It is available as a free plan with no credit card required, alongside a demo option, and is part of the ProProfs Customer Delight Suite.
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