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AI Customer Service Engine That Drives Revenue

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Text is customer service software that combines an AI agent, live chat, and a help desk in a single workspace, aimed at ecommerce and SaaS teams that want support conversations to generate revenue. It reads customer intent in real time, engages visitors proactively, and hands off to human agents with full context when needed.

Core capabilities include the AI Agent, Copilot, live chat, help desk, inbox, ticketing system, chat widget, knowledge base, customer profiles, analytics, workflows, and MCP for connecting to external AI assistants. Integrations cover Shopify, WooCommerce, WordPress, Webflow, Magento, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, SAP Commerce Cloud, commercetools, Medusa, Swell, Salesforce, HubSpot, Slack, Mailchimp, Messenger, email, SMS, and OpenAI, with an open API for custom connections. Security certifications include SOC 2, GDPR, CCPA, and PCI DSS.

Text is packaged in seat-based editions: Essential and Growth, plus a custom Enterprise tier. A 14-day free trial is available with no credit card required, and annual billing offers a discount. Plans include the AI agent, live chat, and help desk, with higher tiers adding more AI resolutions, seats, and enterprise features such as SSO and SLAs.

12 alternatives to Text

Ranked by how well each tool replaces Text: shared features, audience, price and popularity.

  1. Tidio

    Live chat, chatbots and Lyro AI agent for small businesses

    Covers 4 of 15 key features and has a free plan.

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  2. Intercom

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  3. Smartsupp

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    Covers 5 of 15 key features, has a free plan and starts cheaper.

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  5. Chatling

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  6. LiveChat

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    Covers 3 of 15 key features.

    68 out of 100 match$19/mo

  7. ProProfs Live Chat

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    Covers 4 of 15 key features, has a free plan and starts cheaper.

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  8. Social Intents

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  9. Superchat

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    Covers 3 of 15 key features and has a free plan.

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  10. LiveChatAI

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    Covers 6 of 15 key features and has a free plan.

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  11. Tiledesk

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    Covers 9 of 15 key features and is open source.

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  12. Zendesk

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    Covers 7 of 15 key features.

    66 out of 100 match$19/mo