Best tools for WhatsApp and Instagram customer service

Answer the messaging apps your customers already use, from one inbox, without handing out a team phone.

Tidio
Live chat, chatbots and Lyro AI agent for small businesses
$24.17/mo
WhatsApp, Instagram and Messenger in the same inbox as website chat and email, with Lyro answering in every channel.
Free planAlternatives to Tidio
Respond.io
AI-powered customer conversation platform unifying messaging channels, calls and email
$79/mo
Built for high message volume across many channels, with detailed routing and workflows.
Alternatives to Respond.io
Trengo
Customer engagement platform for omnichannel communication from a single inbox
$299/mo
A multichannel team inbox with WhatsApp Business API, flows and simple pricing for European teams.
Alternatives to Trengo
Wati
AI-powered customer engagement platform turning WhatsApp, Instagram & Messenger into reven
Contact sales
WhatsApp-first, with broadcasts and campaigns alongside support conversations.
Alternatives to Wati
Zoko
A complete WhatsApp platform for Shopify brands.
$49.99/mo
WhatsApp selling and support for Shopify brands, with catalogue and order messages.
Alternatives to Zoko
WhatsApp Business
Do more with conversations
Usage-based
The free app. Enough for a very small shop with one phone and a few chats a day.
Free planAlternatives to WhatsApp Business

Tidio