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Best customer service software for B2B companies

Tools for accounts with several contacts, contractual SLAs and support that works alongside sales and success.

  1. Tidio

    Live chat, chatbots and Lyro AI agent for small businesses

    $24.17/mo

    Chat and AI for small B2B teams, with handoff to people for account-specific questions and CRM integrations for context.

    Free planAlternatives to Tidio

  2. Help Scout

    Shared inbox and help center that feels like email

    $25/mo

    Considered, email-led support that feels personal to every account.

    Free planAlternatives to Help Scout

  3. Front

    Shared inbox for customer operations teams

    $25/mo

    Best when support, sales and account managers all talk to the same customers from shared inboxes.

    Alternatives to Front

  4. Zendesk

    Customer service software for support teams of any size

    $19/mo

    Organisations, multi-tier SLAs and reporting for contractual support at scale.

    Alternatives to Zendesk

  5. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    $7/mo

    Tickets, health scores and the sales pipeline on one record if HubSpot is your CRM.

    Free planAlternatives to HubSpot Service Hub