Best shared inbox for customer support

For teams that answer from support@ and want assignment, notes and no duplicate replies, without a heavy ticketing system.

Help Scout
Shared inbox and help center that feels like email
$25/mo
The closest thing to a well-run email inbox, with a help center and saved replies. Free for up to five users.
Free planAlternatives to Help Scout
Front
Shared inbox for customer operations teams
$25/mo
Shared email with assignment, internal comments and rules across support, sales and account management.
Alternatives to Front
Tidio
Live chat, chatbots and Lyro AI agent for small businesses
$24.17/mo
One inbox for email, website chat, Messenger, Instagram and WhatsApp, with AI answering the routine questions first.
Free planAlternatives to Tidio
Crisp
All-in-one business messaging with a shared inbox
$45/mo
Flat-priced inbox for chat, email and social, with several seats included.
Free planAlternatives to Crisp
Helpwise
Customer service platform for SMBs to help you serve customers faster and retain them.
$15/mo
An affordable shared inbox for email, SMS and social with collision detection and simple automations.
Alternatives to Helpwise

Help Scout