Best customer service software for a one-person business

For founders and solo owners who answer every message themselves and need the routine questions handled while they sleep.

Tidio
Live chat, chatbots and Lyro AI agent for small businesses
$24.17/mo
Chat, email, Instagram and WhatsApp in one inbox, with the Lyro AI agent answering shipping, pricing and opening-hours questions overnight. Free plan to start.
Free planAlternatives to Tidio
Crisp
All-in-one business messaging with a shared inbox
$45/mo
A flat price for the whole workspace and a tidy multichannel inbox. Good if you expect to add a helper later without paying per seat.
Free planAlternatives to Crisp
tawk.to
Free live chat for websites
Free
Live chat that is free with no limits on conversations. You do the answering, but it costs nothing to put a widget on your site today.
Free planAlternatives to tawk.to
Help Scout
Shared inbox and help center that feels like email
$25/mo
If customers mostly email you, Help Scout keeps the inbox calm, and its free plan covers you and up to four helpers.
Free planAlternatives to Help Scout
Smartsupp
Increase sales with Live chat, Chatbot, and AI tools.
$16/mo
Affordable chat for small European shops, with session recordings that show what a shopper did before asking.
Free planAlternatives to Smartsupp

Tidio