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Zendesk

Customer service software for support teams of any size

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Zendesk is a customer service platform that brings ticketing, messaging, a help center, and AI agents into one suite. It is designed to help support teams manage customer and employee service across email, chat, phone, and social channels, while connecting service workflows to other business systems.

The platform includes Zendesk Ticketing, AI Agents, Knowledge Builder and Knowledge Connectors, Action Builder, omnichannel routing, messaging and live chat, telephony, Admin Copilot, App Builder, and reporting dashboards. It also offers integrations through the Zendesk Marketplace, APIs for developers, and security features including SOC 2 Type II, ISO certifications, and FedRAMP authorization.

Zendesk is packaged in editions for customer service, employee service, and contact center, with tiers such as Support Team, Suite Team, Suite Professional, and Suite Enterprise + Copilot. Pricing is offered on monthly and annual plans, with annual billing at a discount, and some editions require contacting sales.

11 alternatives to Zendesk

Ranked by how well each tool replaces Zendesk: shared features, audience, price and popularity.

  1. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 11 of 12 key features.

    79 out of 100 match$19/mo

  2. Zoho Desk

    Context-aware help desk inside the Zoho suite

    Covers 10 of 12 key features, has a free plan and starts cheaper.

    Free plan
    76 out of 100 match$14/mo

  3. HubSpot Service Hub

    Help desk connected to the HubSpot CRM

    Covers 9 of 12 key features, has a free plan and starts cheaper.

    Free plan
    73 out of 100 match$7/mo

  4. HappyDesk

    Helpdesk and ticketing system for customer support

    Covers 8 of 12 key features and has a free plan.

    Free plan
    71 out of 100 matchContact sales

  5. Front

    Shared inbox for customer operations teams

    Covers 8 of 12 key features.

    70 out of 100 match$25/mo

  6. SparrowDesk

    You run support. AI runs the busywork.

    Covers 6 of 12 key features, has a free plan and starts cheaper.

    Free plan
    69 out of 100 match$16/mo

  7. HelpDesk

    AI help desk and ticketing system for support teams

    Covers 5 of 12 key features.

    69 out of 100 match$19/mo

  8. LiveAgent

    Help desk with fast live chat and a call center.

    Covers 7 of 12 key features and starts cheaper.

    68 out of 100 match$15/mo

  9. Deskpro

    The human help desk for smarter ticketing.

    Covers 6 of 12 key features.

    67 out of 100 match$195/mo

  10. Help Scout

    Shared inbox and help center that feels like email

    Covers 7 of 12 key features and has a free plan.

    Free plan
    67 out of 100 match$25/mo

  11. Zammad

    Open-source help desk ticketing system for self-hosted or cloud deployment.

    Covers 9 of 12 key features, has a free plan, starts cheaper and is open source.

    Free planOpen source
    66 out of 100 match$8/mo