Help Scout
Shared inbox and help center that feels like email
Help Scout gives support teams a shared inbox, a knowledge base and a chat widget without heavy ticketing jargon. Popular with small and mid-size companies that value a personal tone.
12 alternatives to Help Scout
Ranked by how well each tool replaces Help Scout: shared features, audience, price and popularity.
Customer service software for support teams of any size
Covers 7 of 8 key features and starts cheaper.
73 out of 100 match$19/moHelp desk with ticketing, SLAs and automations
Covers 6 of 8 key features and starts cheaper.
71 out of 100 match$19/moHelp desk connected to the HubSpot CRM
Covers 6 of 8 key features and starts cheaper.
Free plan71 out of 100 match$7/moContext-aware help desk inside the Zoho suite
Covers 5 of 8 key features and starts cheaper.
Free plan67 out of 100 match$14/mo- 65 out of 100 match$10/mo
Help desk software that just works — simple, reliable, and affordable.
Covers 4 of 8 key features.
Free plan63 out of 100 matchContact salesAI help desk and ticketing system for support teams
Covers 4 of 8 key features and starts cheaper.
63 out of 100 match$19/moOpen-source help desk ticketing system for self-hosted or cloud deployment.
Covers 5 of 8 key features, starts cheaper and is open source.
Free planOpen source63 out of 100 match$8/moYou run support. AI runs the busywork.
Covers 5 of 8 key features and starts cheaper.
Free plan62 out of 100 match$16/moFree self-hosted help desk and shared mailbox
Covers 0 of 8 key features and is open source.
Free planOpen source62 out of 100 matchContact salesAI help desk for shared inboxes, ticket workflow automation, and scaling support teams
Covers 4 of 8 key features.
Free plan61 out of 100 match$29.99/mo