SparrowDesk
You run support. AI runs the busywork.
SparrowDesk is an AI-first helpdesk designed to unify customer support across email, live chat, and tickets. It addresses the problem of support teams being overwhelmed by repetitive, manual work and scattered conversations across disconnected tools. The platform aims to reduce agent burnout and improve response times by automating routine inquiries.
The core of the product is Zoona, an AI agent that can automatically resolve common questions across all channels, including email, live chat, WhatsApp, and Slack, and in multiple languages. A Copilot feature assists human agents by drafting replies, summarizing tickets, and suggesting next steps. The platform includes an omnichannel inbox, automations, a public help center, CSAT surveys, SLA tracking, and reporting. It integrates with tools like Gmail, Salesforce, HubSpot, Shopify, Slack, Linear, and Jira.
SparrowDesk is built for customer support teams of all sizes. It offers a free plan for up to three users, with paid editions (Starter, Professional, Enterprise) priced per agent per month. Zoona AI resolutions are billed per resolution, while the Copilot is an add-on per seat. A 14-day free trial is available without requiring a credit card.
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