FreeScout

Free self-hosted help desk and shared mailbox

FreeScout is a free, open-source help desk and shared inbox built with PHP (Laravel) that centralizes customer conversations from email, WhatsApp, Telegram, Facebook, Slack, live chat and other channels into a single place. It is self-hosted and can run on shared hosting, supporting unlimited support agents, tickets and mailboxes.

Core capabilities include email integration via SMTP, IMAP and POP3, OAuth authentication for Microsoft Office 365 and Google Workspace, a Progressive Web App with Web Push notifications, native S3 storage, LDAP and SAML SSO, saved replies, collision detection, auto replies, internal notes, tags, spam filtering, workflows and SLA, knowledge base, end-user portal, live chat, time tracking, custom fields, white-labeling, real-time reports, API and webhooks. Integrations cover Slack, WhatsApp, Facebook, Telegram, Twilio SMS, Jira, WooCommerce, Easy Digital Downloads, Zapier and Make, with additional third-party modules available through a Marketplace, including AI-assisted reply drafting and semantic search. It is multilingual, mobile-friendly, screen-reader compatible, GDPR ready, and supports S/MIME and PGP.

FreeScout is aimed at teams and organizations that need a self-hosted support desk without per-agent licensing limits. The core application is free and open source, with third-party modules sold separately by their vendors; one-click install options and managed hosting are also available.

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