Front
Shared inbox for customer operations teams
Front is a customer operations platform that brings email, SMS, WhatsApp and other channels into shared inboxes, helping teams coordinate complex, multi-team customer requests without losing context. It addresses the visibility and ownership problems that arise when conversations, handoffs and tools are scattered across an organization.
Core capabilities include shared inboxes, ticketing, live chat, a knowledge base, and more than 160 integrations that connect external systems and power no-code workflows. Its AI platform covers Autopilot for triaging and handling inquiries, Copilot for drafting replies from help content and past conversations, Smart QA for automated ticket reviews with customizable scorecards, and Smart CSAT for AI-inferred satisfaction insights. Routing, tagging, assignment and analytics are built in, with real-time workload and performance tracking across teams and AI.
Front is aimed at B2B teams in customer support, operations, inbound sales, account management and customer success, particularly those handling high-stakes, multi-department inquiries. It is packaged as a paid SaaS product with a free 14-day trial and no credit card required; plans are priced per user and scale with the business.
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