ProProfs Help Desk
AI help desk for shared inboxes, ticket workflow automation, and scaling support teams
ProProfs Help Desk is a help desk platform that turns incoming emails, chats, and messages into trackable tickets in a shared inbox. It centralizes customer communications across channels so support teams can manage queries, collaborate on issues, and monitor ticket status in one place.
Core capabilities include AI-assisted features such as ticket summarization, response suggestions, tone adjustment, response refinement, ticket prioritization, and AI insights and reports, alongside automation rules like round-robin ticket assignment, canned responses, and automated alerts. Omnichannel support covers email, live chat, SMS, WhatsApp, Facebook, Instagram, and ticket forms, with a knowledge base for self-service. Reporting covers response and resolution times, ticket volume, and agent performance, and CSAT surveys can be sent after tickets close. Integrations include Salesforce, MS Dynamics, Slack, Jira, ClickUp, Shopify, BigCommerce, and ProProfs products such as Knowledge Base, Chat, Project, and Survey Maker. It runs as a web app and on iOS and Android.
It is aimed at support teams across industries including software, consulting, e-commerce, financial services, manufacturing, and field service. A free plan is available for a single agent, with paid tiers for teams; a trial and demo are also offered.
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