HappyDesk
Helpdesk and ticketing system for customer support
HappyDesk is a Russian helpdesk platform that collects customer requests from email, website chat, messengers, social networks and phone calls into a single ticket queue, helping support teams track and resolve them in one place. Incoming calls are converted into tickets, including outside working hours. The platform is developed by LLC Intellectual Social Systems, with servers located in Russia and the software listed in the Russian software registry.
Core capabilities include multichannel intake (email, website chat, WhatsApp, Telegram, VKontakte, MAX, telephony), a ticketing system with SLA parameters and configurable fields, trigger-based automation, reports and SLA monitoring, a knowledge base, a customer portal, a mobile application, and an open API with integrations. An AI chatbot built on ChatGPT handles customer conversations around the clock across website chat, WhatsApp and Telegram. Website widgets (Live Chat and Pop Up) are available for free installation, and a boxed version can be deployed on the customer's own servers.
HappyDesk is positioned for support staff, support team managers, directors and entrepreneurs. It is offered under a non-exclusive paid license via public offer, with a 14-day free trial that does not require a card, a free demo session, and a boxed edition. Data migration from another helpdesk is offered at no cost when purchasing a plan of 20 agents or more.
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Help desk software that just works — simple, reliable, and affordable.
Covers 5 of 15 key features.
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AI chatbot + built-in helpdesk. Deploy AI customer support everywhere, in minutes.
Covers 8 of 15 key features.
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