Liveops
Customer service outsourcing solutions. Access experienced agents, scale fast, and deliver
Liveops is a customer service outsourcing provider that combines a distributed network of independent remote agents with AI-enabled operations. It addresses the need for flexible support capacity that can scale for seasonal peaks and changing demand, offering domestic and global delivery across voice, email, chat, and back office channels. Services include customer service, sales and lead generation, technical support, and back office support.
The platform includes LiveNexus, an AI transformation approach covering technology evaluation, workflow integration, performance calibration, sandbox testing, and ongoing optimization. Operational capabilities include AI-powered conversation insights, automation for tasks such as identity verification and post-call wrap-ups, and scheduling in 30-minute increments. Liveops serves enterprises, including healthcare and insurance environments, and is packaged around flexible capacity based on call volumes rather than fixed staffing.
12 alternatives to Liveops
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