Lucidya
AI-native CX platform combining social listening, omnichannel engagement, and autonomous (
Lucidya is an AI-native customer experience platform that brings social listening, omnichannel engagement, surveys, media monitoring, and AI-driven support into a single workspace. It addresses the problem of conversations and customer data being scattered across channels by unifying interactions, linking behaviour, history, and sentiment into complete customer profiles, and surfacing real-time insights on trends, sentiment, and team performance.
Core products include OmniServe for omnichannel support, Profiles (CDP), AI Agent for autonomous resolution of routine inquiries, AI Co-pilot for agent suggestions, Social Listening, Survey, and Media Monitoring. Add-ons cover Survey Panel, Call Analytics, TV & Radio Monitoring, Luci, and Custom Dashboards, alongside APIs and integrations for connecting CRM, helpdesk, and BI tools. OmniServe connects to social, messaging, review, and news platforms, with SSO, audit logs, and a security and compliance pack available on higher tiers.
Lucidya serves marketing, customer service, and research teams across industries such as banking, insurance, travel, hospitality, logistics, and government. OmniServe is packaged as seat-based plans with Growth and Enterprise editions, requiring a minimum number of seats and offering bi-annual, annual, or multi-year invoicing. Additional capacity for data, AI conversations, and co-pilot actions can be added as usage-based add-ons.
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