Helply
The complete system for human and AI customer service.
Helply is an AI-native customer support platform that combines a complete helpdesk with AI agents. It addresses the work that surrounds a support reply: gathering context, investigating issues, following processes, taking approved actions, and deciding when a human needs to be involved. The platform includes a shared inbox and ticketing, messaging and live chat, a knowledge base and help center, analytics, customer records, and workflows, alongside AI agents that work across B2B and B2C support.
Its agents are organized by role: Support Agent handles customer conversations across channels, Assist Agent works alongside a human inside a ticket, and Background Agents monitor conversations and act automatically. Named Background Agents include Churn, Knowledge, Revenue, Feature Request, and Insights, and teams can build custom agents for recurring jobs. Agents are configured through Skills, which can be ready-made or created around a company's products, policies, and workflows, and assigned per agent role. Helply connects to channels such as Slack, Microsoft Teams, phone, email, WhatsApp, Telegram, and Discord, as well as tools including Salesforce, HubSpot, Gong, Snowflake, BigQuery, Linear, Jira, Confluence, Claude, ChatGPT, Cursor, MCP, PostHog, Mixpanel, LaunchDarkly, and Shopify.
Helply is intended for B2B SaaS teams handling technical, account, and billing issues, and for B2C, ecommerce, and marketplace businesses with high conversation volumes. Support, Customer Success, Product, and Engineering can work in the same system. Every plan includes unlimited users, with pricing based on AI work rather than seats; AI work is billed in credits weighted by complexity, and unused credits roll over. A 14-day free trial is available, and a demo can be scheduled.
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