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Synthetix

The Complete Online Customer Service Platform

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Synthetix provides an online customer service platform combining agent-facing knowledge management, customer-facing self-service, an AI-powered chatbot, and real-time multichannel chat. The company positions itself as an implementation partner as well as a software vendor, offering business case design, bespoke configuration, training, and ongoing account management. It reports over 200 deployments across sectors including energy, insurance, and water.

11 alternatives to Synthetix

Ranked by how well each tool replaces Synthetix: shared features, audience, price and popularity.

  1. Zendesk

    Customer service software for support teams of any size

    Covers 5 of 15 key features.

    68 out of 100 match$19/mo

  2. Dixa

    Agentic customer service platform for ecommerce and consumer brands.

    Covers 6 of 15 key features.

    61 out of 100 matchContact sales

  3. Helply

    The complete system for human and AI customer service.

    Covers 6 of 15 key features.

    61 out of 100 match$49/mo

  4. Sprinklr

    The definitive AI-native platform for customer experience management

    Covers 7 of 15 key features.

    61 out of 100 match—

  5. Freshdesk

    Help desk with ticketing, SLAs and automations

    Covers 4 of 15 key features.

    60 out of 100 match$19/mo

  6. Simplify360

    AI-powered omnichannel CX and support platform

    Covers 6 of 15 key features.

    60 out of 100 matchUsage-based

  7. Hiver

    The agentic customer service platform built for complex support.

    Covers 3 of 15 key features.

    60 out of 100 match$25/mo

  8. LiveHelpNow

    LiveHelpNow: Support platform combining chat, ticketing, knowledge base, automations and

    Covers 8 of 15 key features.

    59 out of 100 match$39/mo

  9. Liveops

    Customer service outsourcing solutions. Access experienced agents, scale fast, and deliver

    Covers 5 of 15 key features.

    59 out of 100 match—

  10. Directly

    On-demand customer support combining AI automation with a network of independent experts

    Covers 6 of 15 key features.

    59 out of 100 match—

  11. Denser

    AI chatbot + built-in helpdesk. Deploy AI customer support everywhere, in minutes.

    Covers 8 of 15 key features and has a free plan.

    Free plan
    59 out of 100 match$39/mo