Intermedia

Intermedia is a cloud communications and services provider that brings business phone, video meetings, team chat, SMS, contact center, email, archiving, and identity and access management into a single platform. Its Intermedia Unite product combines these tools so organizations can manage calls, meetings, chats, and customer interactions from one place, with AI features that summarize and analyze communications.

Unite includes business phone features such as auto attendant, hunt groups, presence, and call queues, along with team chat, HD video meetings, and business texting. AI capabilities include an AI Assistant for writing, summarizing, translating, and generating code; AI Meeting Recap for transcripts, action items, and key topics; and AI Call Recap for post-call transcription, sentiment analysis, and topic breakdowns. The platform integrates with Salesforce, Zendesk, Microsoft Teams, and Google Workspace, and offers an embedded Microsoft Teams solution. Intermedia Archiving captures and indexes calls, meetings, SMS, and chat, with support for HIPAA, FINRA, and MiFID II compliance programs. Security features include multi-factor authentication, geo-fencing, end-to-end encryption, and AI-driven threat detection.

Intermedia serves businesses of varying sizes, with industry-specific solutions for healthcare, automotive, education, legal services, financial services, and retail. Unite is available in Pro, Enterprise, and Contact Center Pro editions, with month-to-month contract options and no contracts required. The platform deploys remotely and is managed through a single web-based administrative portal.