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Avaya

Enterprise CX orchestration with open AI and data

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Avaya provides enterprise software and communications infrastructure for large organizations and government agencies, addressing fragmented customer interactions and the need to modernize critical voice systems without discarding existing investments. Its offerings span customer experience orchestration, resilient voice communications, and secure government cloud communications.

The portfolio includes Avaya Infinity for enterprise CX orchestration, which connects voice and digital interactions with enterprise data, approved AI models, systems, and workflows across cloud, hybrid, and on-premises environments. It uses an MCP-native architecture to give AI models access to authorized tools and workflows, and integrates with Databricks and Delta Sharing for governed CRM, ERP, billing, usage, fraud, and operational data. Avaya Nexus delivers critical voice infrastructure linking communications with paging, notifications, radios, workflows, and collaboration tools. Avaya Government Cloud provides secure unified communications and contact center capabilities for FedRAMP Moderate and IL4 High environments.

Avaya targets large, complex enterprises and federal or public-sector agencies. The pages do not specify free plans, trials, editions, or pricing models.

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