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Convin

An AI Agent Platform for Customer Conversations

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Convin is an AI platform for B2C businesses that automates and analyzes customer conversations across sales, support, and collections. It addresses problems such as slow lead follow-up, high call volumes, repetitive queries, missed after-hours support, inconsistent payment reminders, and limited call auditing.

The platform includes an AI Phone Call Agent for outbound and inbound voice automation, a Real-Time Assist Agent providing live prompts and supervisor intervention, and a Conversation Intelligence Agent covering automated QA, coaching, and Voice of Customer insights. Additional capabilities include AI SMS, an AI Website Widget, a Convin Mobile App, a custom LLM for call centers, an LMS with personalized learning paths, and speech-to-text and text-to-speech support. Workflows can log outcomes to CRM, and integrations are available.

Convin serves agents, managers, and leaders across sales, support, compliance, and collections teams, with industry-specific solutions for healthcare, banking and finance, BPO, insurance, edtech, real estate, home services, and retail. The platform is available through a free Quality Management Software plan, an enterprise-grade AI Phone Calls offering, and a get-a-quote option; a demo and an AI call trial are offered.

12 alternatives to Convin

Ranked by how well each tool replaces Convin: shared features, audience, price and popularity.

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  11. CloudTalk

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