Talkdesk
AI customer experience automation and contact center software combining AI agents with a B
Talkdesk is a cloud contact center and customer experience automation platform that brings autonomous AI agents and human agents together on a shared system. It handles voice and digital customer interactions, using common customer context, enterprise knowledge, and business workflows so both types of agents can work from the same information. The platform is designed to automate routine work while keeping human judgment available for more complex or sensitive moments.
Key capabilities include Talkdesk Copilot, an AI assistant that provides next-best-action recommendations, answers from the knowledge base, automatic interaction summaries, and AI translations. Talkdesk Autopilot is an agentic virtual assistant for voice and digital channels that can resolve issues, complete tasks, and trigger workflows. Talkdesk Navigator routes customers to the best outcome using natural conversation and real-time context, while Interaction & Quality Analytics transcribes and analyzes interactions for topics, intent, and sentiment. Talkdesk Identity provides voice biometrics for caller authentication. The platform connects to systems including Salesforce, Zendesk, Microsoft Teams, ServiceNow, HubSpot, Microsoft Dynamics 365, Zoom, and Slack through its AppConnect marketplace, with more than 60 integrations available.
Talkdesk is aimed at enterprises that operate contact centers and want to combine AI automation with human agents across voice and digital channels. Pricing is structured to support deployments ranging from standalone AI automation to fully unified customer experience setups, with options to talk to an expert about the right configuration.
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