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Aircall

A cloud communications platform for voice, messaging, and AI agents.

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Aircall is a cloud-based customer communications platform that combines a business phone system with AI features. It brings voice calling, SMS and messaging into one workspace with a shared inbox, so teams can collaborate on conversations without losing context. Native integrations with CRM, help desk, and business tools sync conversations and customer data across systems.

The platform offers three layers of capability: team-led calling with a modern phone system, AI Assistants that provide live transcription, real-time prompts, playbooks, call scoring, automated tagging, and CRM updates, and AI Agents that answer calls autonomously, resolve routine requests, and escalate complex issues with full context. It connects to over 250 integrations including Salesforce, HubSpot, Zendesk, and Microsoft Teams.

Aircall is aimed at sales and support teams. It is packaged with a free trial and a free plan, with paid plans billed per user. An AI Assist Pro add-on can be added to any plan, and an AI Implementation Guide is available for launching AI Agents.

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