Skip to content
whatismyalternative

3CX

Enterprise phone system with integrated AI at an unbeatable price

Visit 3CX

3CX is a business phone system and contact center platform that combines telephony, contact center tools and agentic AI in one system. It is aimed at companies with 25 or more users and can be deployed on-premise, self-hosted in a private cloud such as Amazon, Azure or Google, or hosted and managed by 3CX.

The platform includes AI Agents for call routing, screening and reception, AI transcription and meeting summaries, sentiment analysis, and call center analytics and reporting. It supports SIP trunks and number porting, mobile and desktop apps for Android, iOS and Windows, web client, video conferencing, live chat, SMS and WhatsApp. Integrations cover CRM systems including Salesforce, HubSpot and Zoho, helpdesk tools such as Zendesk and Freshdesk, plus Microsoft 365, Google and Microsoft Teams. Security features include SSO with Google and Microsoft 365, automated updates on the hosted edition, and third-party security testing.

3CX offers editions for Enterprise, Contact Center and Small Business (up to 10 users), with Basic, Pro and AI tiers. Pricing is a flat annual rate per system based on simultaneous call capacity rather than per-user licensing, and applies across hosted, on-premise and self-hosted deployments. A free test drive is available without a credit card.

12 alternatives to 3CX

Ranked by how well each tool replaces 3CX: shared features, audience, price and popularity.

  1. Avaya

    Enterprise CX orchestration with open AI and data

    Covers 6 of 15 key features.

    71 out of 100 match—

  2. Aircall

    A cloud communications platform for voice, messaging, and AI agents.

    Covers 10 of 15 key features.

    70 out of 100 match$30/mo

  3. Five9

    Cloud contact center / CCaaS platform

    Covers 6 of 15 key features.

    66 out of 100 match$119/mo

  4. PrimeVox

    Business VoIP with AI answering, SMS, and digital fax.

    Covers 5 of 15 key features.

    66 out of 100 match$9.95/mo

  5. Voximplant

    Bridging AI innovation and production-ready communications

    Covers 0 of 15 key features and has a free plan.

    Free plan
    66 out of 100 matchUsage-based

  6. CloudTalk

    AI business phone system for sales and support.

    Covers 2 of 15 key features.

    65 out of 100 match$21/mo

  7. net2phone

    AI solutions for customer experience built on cloud communications infrastructure

    Covers 5 of 15 key features.

    65 out of 100 match$24.99/mo

  8. Ooma

    VoIP Phone Service with AI for Business & Home

    Covers 8 of 15 key features.

    65 out of 100 match$19.95/mo

  9. 8x8

    Cloud communications platform for business phone and contact center.

    Covers 2 of 15 key features.

    64 out of 100 match—

  10. Vonage Business Communications

    Business Phone, VoIP, Communication APIs, Contact Center

    Covers 4 of 15 key features.

    64 out of 100 match—

  11. VoIPstudio

    Smart. Scalable. Surprisingly Affordable. Business communications for modern teams

    Covers 1 of 15 key features.

    64 out of 100 match$6/mo

  12. Genesys

    The agentic AI CX platform for the enterprise

    Covers 3 of 15 key features.

    64 out of 100 match$75/mo