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Nextiva

AI customer experience platform combining business phone, contact center, live chat, and a

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Nextiva is a customer experience and unified communications platform that brings business phone service, contact center, live chat, email, video meetings, and AI-assisted conversations into one system. It addresses the problem of fragmented customer communication by consolidating voice, SMS, chat, email, and social channels into a single inbox with a unified customer record.

The NEXT Platform includes Conversation Channels, XBert AI, Customer Experience, and Connected Tools modules. XBert handles conversations across calls, texts, chat, and email, with appointment scheduling, FAQ handling, intelligent routing, transcription, and AI summaries. Additional capabilities include Agent Assist, AI Receptionist, AI Voice Agent, real-time sentiment analysis, CSAT and NPS surveys, workforce management, journey orchestration, and analytics. Integrations cover CRM (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Oracle), helpdesk (Zendesk, ServiceNow, ConnectWise), productivity (Microsoft Teams, Google Workspace, Outlook), and healthcare EHR systems (Epic, ModMed, eClinicalWorks).

Nextiva serves small business, mid-market, and enterprise customers across industries including healthcare, accounting, real estate, retail, automotive, legal, insurance, and hospitality. It offers a downloadable app for any device, a demo center, and multiple login options including NextivaONE and NEXT. The pages reference a pricing page and demo options, though specific plan structures and packaging details are not specified here.

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