Dixa
Agentic customer service platform for ecommerce and consumer brands.
Dixa is a customer service platform that brings phone, email, chat, WhatsApp, SMS and social conversations into a single workspace, so agents see full customer history without switching tools. It targets ecommerce and consumer brands that need to handle routine inquiries automatically while keeping complex cases with human agents.
Core modules include Channels for unified conversations, the Conversation Engine for visual routing and automation, Team Hub for the agent workspace, and Discover for automatic conversation scoring and performance tracking. Mim, Dixa's AI agent, resolves routine inquiries across chat, email and WhatsApp using knowledge base content and live order data, handing off complex issues with context. An AI Co-Pilot assists agents with reply suggestions, drafts, translation, knowledge surfacing and sentiment detection. Integrations cover ecommerce platforms (Shopify, Magento, WooCommerce), CRMs (Salesforce, HubSpot, Microsoft Dynamics 365), workforce management, surveys and data visualization, with an open API for custom connections.
Dixa is positioned for mid-market ecommerce and consumer brands. Pricing is organized in plans that include AI agents, helpdesk and contact center capabilities across all channels, with per-agent monthly or annual billing options.
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