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Richpanel

The helpdesk where AI closes 50% of tickets, with a 50% automation guarantee in 30 days or

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Richpanel is an AI-native helpdesk for ecommerce support teams that need AI to complete customer requests rather than only draft replies. It combines a shared inbox, a self-service portal, returns and exchanges, and AI agents that follow company policies, take approved actions, and close conversations end to end. The platform is designed for teams moving off Zendesk or Gorgias, with migration handled from tickets, macros, tags, and rules.

Core capabilities include AI SOPs, tool permissions, pre-launch simulations on past tickets, copilot mode, and a second AI that reviews every reply and closed conversation. The helpdesk unifies email, chat, SMS, WhatsApp, social comments and DMs, and phone in one queue, with customer and order context from Shopify, Recharge, Loop, Yotpo, Klaviyo, Aircall, Dialpad, and JustCall. Reporting covers automation, volume, team performance, CSAT, and support revenue.

Richpanel is packaged as a single plan combining helpdesk seats and metered AI usage, with annual and monthly commitments. QA AI, Social Media AI, and the Self-Service Portal carry no separate add-on fee, while Returns & Exchanges is a paid ecommerce add-on. AI usage is billed per conversation based on token use, with a monthly minimum; larger teams above 100,000 conversations per month can request custom platform pricing.

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