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Fini

AI agent for enterprise customer support that resolves tickets across voice, chat, and

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Fini is an AI support agent that handles customer tickets across voice, chat, and email, aiming to resolve queries before they reach a human agent. It connects to existing helpdesks through one-click OAuth, ingests the knowledge base, and takes actions in backend systems such as billing and CRM, operating alongside current tools without migration.

Key capabilities include Knowledge Atlas, a self-learning knowledge base that detects knowledge gaps, agentic workflows for actions like processing refunds and updating accounts, and a unified audit trail across channels. Integrations cover Zendesk, Intercom, Salesforce, HubSpot, Gorgias, LiveChat, Front, Freshdesk, Slack, Discord, Stripe, Shopify, and others, with custom integrations available via API. The platform supports over 130 languages.

Fini is built for enterprise support teams, particularly in financial services, e-commerce, B2B SaaS, health and fitness, and gaming. Pricing is usage-based, charged per resolution, with a 90-day risk-free trial and a money-back guarantee subject to eligibility and performance criteria.

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