Zonka Feedback
AI Customer Feedback & Intelligence Platform
Zonka Feedback is a multi-channel customer feedback and survey platform designed to consolidate feedback from various sources—such as surveys, tickets, reviews, chats, and calls—into a single, unified view. It addresses the problem of fragmented feedback data that often remains in silos, making it difficult for teams to identify critical issues and take timely action. The platform aims to transform unstructured feedback into actionable insights, enabling teams to close the feedback loop effectively.
The platform offers a suite of capabilities including an AI Feedback Intelligence module that performs thematic analysis, sentiment analysis, and impact analysis on open-text feedback. It also provides role-based dashboards and an "Ask AI" feature for querying customer experience data. The survey builder supports multiple channels like email, SMS, WhatsApp, web, in-app, kiosks, and offline modes, and includes features for creating NPS, CSAT, and CES surveys. Integrations are available with CRMs like Salesforce and HubSpot, helpdesks like Zendesk and Intercom, and collaboration tools like Jira and Slack. An MCP Server is also offered to make CX data queryable in AI assistants.
Zonka Feedback is designed for CX, customer support, product, and location or frontline teams across industries such as healthcare, finance, retail, and education. The platform is available through a demo and a self-guided product tour, with pricing details provided separately on the website. It includes enterprise features like ISO 27001 certification, GDPR and HIPAA compliance, SSO, role-based access control, and regional data hosting options.
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