SurveySparrow
AI-powered customer feedback platform
SurveySparrow is a customer feedback platform for creating and distributing surveys, forms, and research. It uses AI follow-ups to clarify responses across these formats, and includes an AI agent called echo that asks follow-up questions to understand feedback in more depth.
Key capabilities include SmartReach, an AI-powered multi-channel survey engine that automates outreach across channels, and an apps directory covering integrations across CRM, productivity, marketing, analytics, communication, and other categories. The platform also supports CX Suite modules (NPS, CSAT, CES), Brand (Reviews & Social), Research, Documents, and 360 Assessment.
SurveySparrow is packaged in Basic, Starter, Business, and Enterprise editions, with a 14-day free trial on all features. Plans are billed quarterly or yearly and are structured around response allowances and user seats, with higher tiers adding custom branding, workflows, webhooks, advanced question types, custom CSS, auto-translation, key driver analysis, HIPAA compliance availability, and dedicated support.
6 alternatives to SurveySparrow
Ranked by how well each tool replaces SurveySparrow: shared features, audience, price and popularity.
Online surveys and market research made easy.
Covers 5 of 15 key features and has a free plan.
Free plan72 out of 100 match$120/moOnline survey maker for customer satisfaction, employee feedback and market research.
Covers 10 of 15 key features and has a free plan.
Free plan71 out of 100 matchFreeCollect and centralize impact stories: a SaaS platform.
Covers 0 of 15 key features and has a free plan.
Free plan71 out of 100 match$149/moIn-app survey and customer feedback software for SaaS, fintech, and marketplace teams
Covers 8 of 15 key features and has a free plan.
Free plan70 out of 100 matchContact salesThe AI-First Enterprise Feedback & Market Research Platform.
Covers 6 of 15 key features.
70 out of 100 matchContact salesEnterprise research platform using AI agents for survey design, fielding and synthesis
Covers 6 of 15 key features.
69 out of 100 matchContact sales