XEBO.ai
AI-powered experience management for customer and employee feedback.
XEBO.ai is an AI-powered experience management platform that helps organizations collect, analyze, and act on feedback from customers, employees, and market research audiences. It addresses the challenge of turning unstructured feedback into actionable insights, enabling businesses to improve satisfaction, loyalty, and brand perception across multiple touchpoints.
The platform includes modules for customer experience, employee experience, digital research, and social listening. Key capabilities include survey creation with over 20 question types, skip logic, and multi-lingual support; analytics such as NPS, CSAT, CES, sentiment analysis, key driver analysis, and predictive analysis; and features like customer journey mapping, ad testing, and WhatsApp conversations. AI tools include Text Genie for analyzing open-ended responses and video-to-text with sentiment analysis. The platform integrates with existing CRM and ERP systems via API and offers local data hosting in regions including Saudi Arabia, UAE, USA, Singapore, and India, as well as on-premise deployment.
XEBO.ai is designed for enterprises and organizations across industries such as banking, healthcare, government, telecom, and retail. It offers a free survey software plan with basic features and limited responses, while more advanced capabilities are available in the CX Suite and Research Suite, which require a demo to access. The platform is SOC 2 Type II, GDPR, and ISO 27001 certified.
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