Yuma AI
AI agents for ecommerce customer support, sales, social and chat that resolve tickets end
Yuma AI is an AI customer experience platform for ecommerce brands that resolves support, sales, and social conversations end to end inside the helpdesk a team already uses. Its agents read live order, product, and customer data and take actions such as refunds, reships, order edits, and subscription changes, so conversations are resolved rather than merely answered.
The platform includes Support AI, Sales AI, Social AI, Chat AI, and Voice AI, along with Ask Yuma for building automations in plain language and Web Actions for completing tasks in tools without an API. It connects to helpdesks including Gorgias, Zendesk, Kustomer, Gladly, Salesforce Service Cloud, Re:amaze, Front, and Zoho Desk, plus Shopify and ecommerce tools such as Recharge, Loop Returns, Klaviyo, and ShipStation. A shared knowledge base, brand voice, and Safety Guard apply across products.
Yuma is aimed at ecommerce brands, CX teams, agencies, and BPOs. It offers a free 30-day trial on real tickets, with annual agreements and performance-based pricing where brands pay only for tickets fully resolved by AI, not for escalations or seats.
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