UserEcho
All-in-one customer support software combining helpdesk, feedback forum, knowledge base, &
UserEcho is customer support software that combines helpdesk ticketing, a feedback forum, a knowledge base, and live chat in a single portal. It turns emails and requests into tickets that can be prioritized, categorized, and assigned, while giving customers a place to submit ideas, bug reports, and feature requests to vote and discuss. A knowledge base with FAQs and how-tos supports self-service, and live chat handles real-time conversations with website visitors.
The platform includes moderation tools, categories, tags, surveys, custom fields, analytics, and branding options such as custom logo, colors, and hosting on your own URL. Integrations cover Google Analytics, Jira, TMetric, Twitter, Facebook, WordPress, and OpenID single sign-on, alongside an API, webhooks, and data export. Mobile support and chat triggers are also available.
UserEcho is aimed at teams managing customer support and community feedback. It is priced per agent with monthly or annual billing, and users can be added or removed at any time. A 15-day free trial requires no credit card, after which accounts fall back to a free plan limited to one support agent and one forum. Optional add-ons include white-label branding, professional branding application, and additional subdomains.
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