HelpCrunch
Customer service software that covers all your business needs
HelpCrunch is a customer communication platform that consolidates live chat, email, messaging apps, a knowledge base, chatbots, popups, and email marketing into a single dashboard. It addresses the problem of managing disconnected communication channels, which can lead to chaotic interactions, missed conversations, and inconsistent customer experiences.
The platform includes a shared inbox for multichannel support, a WYSIWYG knowledge base editor, automated chatbots and auto-messages, and email marketing tools for campaigns and newsletters. AI features include an AI editor for writing assistance and AI Agents for handling conversations. It integrates with tools like Slack, WordPress, Shopify, Salesforce, Zapier, and messaging apps such as WhatsApp, Instagram, Telegram, and Viber. Mobile apps and SDKs are also available.
HelpCrunch is designed for businesses of various sizes, from small to large. It offers a free trial with no credit card required. Paid plans are seat-based, with tiers that include Basic, Pro, and Unlimited options. Additional AI conversation and data source extensions can be purchased separately.
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