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Dialfire

Cloud Call Center Software

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Dialfire is a cloud contact center platform for outbound sales and inbound service teams, covering dialing, call routing, campaign management, and customer communication. It runs in the browser without installed software and supports both outbound campaigns and inbound call handling with call blending.

The platform includes predictive and preview dialing, ACD with overflow routing, a programmable IVR, and AI voicebots for inbound and outbound automation. Additional capabilities include agent assist, speech analytics and conversation scoring, call recording and monitoring, real-time reports and dashboards, and a customizable CRM database. Integrations cover CRM systems via connectors and Zapier, Looker Studio, calendar connectors, REST APIs, webhooks, and a DBSync adapter for local SQL databases. Customization is available through low-code JavaScript and custom modules.

Dialfire is aimed at teams ranging from small internal sales and service groups to large multinational operations and BPOs. Pricing is usage-based with no monthly licensing fee: costs are charged per call minute, combining telephony connection charges and platform costs that vary by activated features. The platform supports unlimited agents, with some modules billed by recording duration or agent-dialer connection time.

12 alternatives to Dialfire

Ranked by how well each tool replaces Dialfire: shared features, audience, price and popularity.

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