Skip to content
whatismyalternative

Daktela

Cloud-based contact centre software for omnichannel communication.

Visit Daktela

Daktela is a cloud-based contact centre platform that brings voice, email, web chat, SMS and social media channels into a single system, helping organisations manage customer interactions across multiple touchpoints. It includes AI bots for chat, voice and email, workforce management, reporting and integrations with CRM and back-office tools.

The platform offers modules for omnichannel communication, cloud phone, enterprise telephony, mobile and desktop apps, web extensions, agent scheduling, inbound and outbound campaigns, helpdesk, web chat, social media, knowledge base, analytics and administration. AI features include Chatbot, Voicebot, Emailbot, RBM Agent, Copilot, Power Pack, Product Recommender and custom LLM modules. Integrations connect with CRM and back-office systems, and API documentation is available for developers.

Daktela is designed for contact centres and customer service teams across industries including e-commerce, financial services, telecommunications, healthcare, manufacturing, energy, IT services, travel and automotive. The platform is available through a free trial, with pricing details available on request.

12 alternatives to Daktela

Ranked by how well each tool replaces Daktela: shared features, audience, price and popularity.

  1. DialShree

    Customer communication platform for calls and messaging

    Covers 0 of 15 key features.

    64 out of 100 matchContact sales

  2. Dialfire

    Cloud Call Center Software

    Covers 0 of 15 key features and has a free plan.

    Free plan
    63 out of 100 matchUsage-based

  3. Talkdesk

    AI customer experience automation and contact center software combining AI agents with a B

    Covers 0 of 15 key features.

    63 out of 100 matchContact sales

  4. Voximplant

    Bridging AI innovation and production-ready communications

    Covers 0 of 15 key features and has a free plan.

    Free plan
    63 out of 100 matchUsage-based

  5. MyOperator

    MyOperator is the business AI operator for WhatsApp and calls.

    Covers 0 of 15 key features and has a free plan.

    Free plan
    61 out of 100 matchContact sales

  6. CloudTalk

    AI business phone system for sales and support.

    Covers 0 of 15 key features.

    61 out of 100 match$21/mo

  7. Zendesk

    Customer service software for support teams of any size

    Covers 1 of 15 key features.

    61 out of 100 match$19/mo

  8. JustCall

    AI communication platform for sales and support teams.

    Covers 0 of 15 key features.

    60 out of 100 match$29/mo

  9. Ozonetel

    Unified Customer Experience Platform

    Covers 0 of 15 key features.

    60 out of 100 matchContact sales

  10. Aircall

    A cloud communications platform for voice, messaging, and AI agents.

    Covers 0 of 15 key features.

    60 out of 100 match$30/mo

  11. KrispCall

    AI-powered communication platform for growing businesses

    Covers 0 of 15 key features.

    60 out of 100 match—

  12. Dialzara

    Handle unlimited calls and book appointments with Dialzara's AI receptionist

    Covers 0 of 15 key features.

    60 out of 100 match$29/mo