Sprinklr
The definitive AI-native platform for customer experience management
Sprinklr is a unified customer experience management (Unified-CXM) platform built to consolidate fragmented teams, tools, data and channels into a single system. It addresses the complexity enterprises face in coordinating customer-facing operations across many touchpoints, supporting engagement and listening across 30+ voice, social and digital channels.
The platform is organized into four product suites built on a single codebase: Sprinklr Insights for consumer and market intelligence, Sprinklr Marketing for campaign orchestration, Sprinklr Social for audience engagement, and Sprinklr Service for contact center operations. AI capabilities include Copilot for real-time conversational assistance, AI Agents for automated customer interactions, and Workflows for routing, assignment and governance. Sprinklr Service adds intent and sentiment classification, Agent Copilot for case summaries and suggested replies, and inbound and outbound contact center modules with predictive dialers.
Sprinklr targets enterprise organizations and their marketing, customer experience and customer service teams. The company is publicly traded and headquartered in New York. Contact is made through a sales conversation rather than self-serve signup; no free plan, trial or published edition structure is indicated on these pages.
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