Risotto
AI help desk for internal IT support with ticketing automation
Risotto is an AI help desk for internal service requests across departments. It answers employee questions, routes and triages tickets, and automates access provisioning from chat tools such as Slack and email, with optional integration into existing ticketing systems. It is designed to handle tier 1 support and escalate complex issues to tier 2 agents, who can approve AI-proposed resolutions.
Key capabilities include a Tier 2 AI ITSM Assistant that investigates escalated tickets across identity, device, HRIS, and knowledge base data; an AI Workflow Builder for creating workflows in plain English; Automated Runbooks for recurring tasks; and cross-department ticketing for IT, HR, Finance, Legal, and Engineering. Risotto integrates with tools including Slack, Jira, Freshservice, Zendesk, Notion, Confluence, Okta, Jamf, Google Workspace, Workday, and HiBob, and can connect to additional systems via MCP servers. It also offers knowledge management, analytics, and audit logging.
Risotto is aimed at mid-to-large organizations with existing ITSM systems where tier 1 work is consuming IT team capacity and internal support spans multiple departments. The product is offered through a demo-based sales process; specific plan tiers, seat-based pricing, or usage-based pricing are not detailed on the pages provided.
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