Unthread
The helpdesk that learns how your company works.
Unthread is an AI-native helpdesk designed for Slack and Microsoft Teams that converts conversations into trackable tickets, answers questions using connected knowledge, and runs support workflows. It captures requests from Slack, Teams, email, portals, and other channels, bringing conversation context, requester history, and connected systems together to decide what should happen next. The platform supports answering questions, triggering workflows, collecting approvals, updating systems, and escalating issues with full history attached, while turning completed work into improved documentation and repeatable automations.
Key capabilities include chat-based ticketing, agentic AI for grounded answers and ticket resolution, self-learning knowledge that drafts articles from resolved conversations, AI analytics for performance and gap analysis, SLAs and SLOs with on-call alerts, on-call rotations, incident and change management, and workflow automation across connected tools. Integrations cover Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom, PagerDuty, Notion, SharePoint, GitHub, ClickUp, Asana, Confluence, Google Drive, Stripe, OpenAI, Anthropic, Okta, JumpCloud, Microsoft Entra, Zapier, Make, Freshdesk, Monday, 1Password, Datadog, Kandji, Rippling, Workday, HiBob, ServiceNow, Freshservice, Shortcut, GSuite, Azure, and webhooks, with an API and an agentic builder for creating custom integrations from natural-language descriptions. Security features include SOC 2 Type II certification, HIPAA compliance with BAAs, SSO via SAML 2.0, SCIM provisioning, role-based access control, encryption in transit and at rest, and regional data hosting options.
Unthread is built for IT, HR, customer support, employee support, and RevOps teams managing requests across conversational channels. It is offered through a Pro plan with a minimum of five seats and an Enterprise edition for teams needing advanced integrations, SSO, custom RBAC, dedicated hosting, and dedicated support. A 14-day free trial is available, and contract lengths include monthly, annual, or multi-year terms.
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