My AskAI
AI customer service agent that works inside your existing helpdesk.
My AskAI is an AI customer service agent that works inside existing helpdesks, including Intercom, Zendesk, Gorgias, Freshdesk and HubSpot. It answers customer questions using help center articles, websites, documents and past support tickets, and escalates to human agents when needed. It can also connect to business data to handle tasks such as refunds and account updates.
Key capabilities include automatic knowledge syncing from sources such as Google Drive, Notion, SharePoint and Confluence, source-linked answers grounded in verified content, ticket training from historic conversations, and self-learning from human replies. Additional modules cover Copilot and draft replies, Echo Agent, Guidance, Image Reading, Insights, Intelligent Escalation, Live Translation, Multibrand, Multi-lingual Support, Security, Self-Learning, Shopify, Tagging, Tasks & Tools, Testing & QA, Ticket Training and User Data.
My AskAI is aimed at support teams in SaaS, marketplaces, ecommerce, travel and hospitality, B2C, crypto, rewards and gaming, and B2B. It is priced per support ticket, with a 30-day unlimited free trial offering full access without a credit card.
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