RingCentral

RingCentral is a business communications and AI platform that provides phone, contact center, meetings, and event management capabilities. It addresses the challenge of fragmented communication tools by offering a unified system for internal collaboration and customer interactions, with AI features designed to automate tasks and analyze conversations.

The platform includes modules for business phone systems, video meetings, team messaging, contact centers, and event hosting. Its AI capabilities are delivered through the AI Virtual Assistant (AVA), which can capture notes, summarize calls and messages, translate content, and automate follow-up tasks like updating CRM records. The platform also offers AI agents for real-time guidance during customer interactions and AI features for events, such as generating promotional content, managing Q&A, and creating highlight clips. RingCentral integrates with over 500 pre-built apps, including Salesforce, Microsoft Teams, Google Workspace, and various CRM and marketing automation tools.

RingCentral is designed for businesses of various sizes, from small teams to large enterprises. The Events product is offered on a per-organizer pricing basis with a free trial available, and paid plans include unlimited events and registrations. Other products, such as the business phone system and contact center, are typically sold on a per-user, per-month basis with different editions available.