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Comm100

The People-First, AI-Powered Omnichannel Customer Service Platform

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Comm100 is an omnichannel customer service platform that brings multiple support channels and tools into a single agent console, addressing the fragmentation that comes from managing separate systems for chat, email, voice, and other touchpoints. It supports the full support lifecycle from initial customer question through resolution, evaluation, and continuous improvement.

The platform includes Live Chat, Ticketing & Messaging, Voice, Knowledge Base, Queue Management, and Booking modules, alongside Security & Trust, Integrations, and Analytics. Its AI suite comprises AI Agent for automated responses, AI Copilot for real-time agent suggestions, AI Insights for analytics on resolutions and sentiment, AI Knowledge for identifying content gaps and drafting articles, AI QA for automated conversation scoring, and AI Training for simulation-based onboarding and quizzes.

Comm100 serves support teams across industries including higher education, government, technology, banking and finance, healthcare, insurance, telecom, and gaming. It is available through a free trial, with pricing details available by contacting sales.

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