CM.com

CM.com is a customer engagement platform that brings messaging, marketing, service, payments and AI agents together on a shared customer context. It addresses the problem of fragmented customer stacks, where organizations either adopt a single rigid suite or connect multiple point tools that do not share data. The Customer Context Platform maps people, households, products, orders and conversations into one live profile, so every channel, transaction and conversation writes to the same context in real time.

The platform includes Connect for multi-channel messaging through SMS, WhatsApp Business, RCS, Voice, Email and social messengers, with a Conversational Router that classifies language, sentiment, entities and intent. Activate provides marketing automation with CXP Predictions for next purchase, replenishment timing, channel preference and churn risk. Convert covers payments, ticketing and signing, while Support offers HALO AI Agents for autonomous resolution across chat, email and voice, plus an Agent Inbox for human agents. Integrations include Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP and HubSpot, with APIs, SDKs and a marketplace of additional connectors. Governance features include role-based access control, access logs, alerting and anomaly detection. CM.com is headquartered in the Netherlands and processes data within the EU.