PATLive

PATLive is a live answering service staffed by US-based human receptionists that handles inbound calls, outbound calls, and website chats around the clock. It addresses missed calls and unattended inquiries by screening and transferring calls, taking messages, collecting leads, scheduling appointments, dispatching emergencies, registering event attendees, conducting new client intake, and supporting sales and ordering, with bilingual English and Spanish coverage.

The service includes a cloud phone system with call routing, texting, and team access, along with web and mobile apps for reviewing calls, messages, recordings, and real-time statuses. Call reporting and analytics, multiple call scripts, and native integrations with scheduling, CRM, ecommerce, and property management platforms such as Calendly, Google Calendar, AppointmentPlus, AgileCRM, BigCommerce, AppFolio, and Zapier are available. Chat is handled by people rather than bots.

PATLive is aimed at businesses that need reception coverage for after-hours, overflow, or general call handling. It is packaged as separate monthly plans for call answering, web chat, and outbound calling, each with a pay-as-you-go option and tiers based on included minutes, chats, or outreaches plus per-unit overage rates. A 14-day free trial is offered, and larger enterprise options are available.