Posh
24/7 virtual receptionist and live call answering service
Posh is a virtual receptionist service that answers business phone calls when staff cannot. Calls are forwarded to a Posh number, where US-based receptionists transfer callers, schedule appointments, capture leads, take messages, and handle after-hours calls according to the customer's instructions. An optional AI receptionist layer works alongside live agents for overflow, after-hours inquiries, and routine questions, with opt-in required.
Customers control availability through the Posh mobile app and web portal, and messages can be delivered via app, email, or text. Features include appointment scheduling, intake and lead capturing, switchboard solutions, CRM integrations (including Salesforce, Zoho, Clio, and Rocket Matter), calendar integrations (Calendly, Acuity, Google Calendar, Setmore), Zapier connectivity, voicemail transcription, in-app calling and texting, custom after-hours routing, bilingual English/Spanish receptionists, task assistant outbound calling, and HIPAA compliance.
Posh serves attorneys and law firms, home services businesses, and small businesses. Pricing is usage-based on receptionist minutes, with month-to-month plans ranging from a base tier with no included minutes up to tiers with larger minute allotments, plus per-minute overage rates. Unlimited users are included, and a free trial is available.
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