VirtualPBX

VirtualPBX is a cloud PBX and business phone service founded in 1997 in San Francisco, designed for small businesses that need to route inbound calls, present a consistent business number, and keep teams reachable across office, remote, and hybrid work. It handles number setup and transfers, call flows, greetings, and unanswered-call rules, with US-based in-house support included on all plans.

Features include advanced call routing, auto attendants, business hours, conferencing, caller ID and call masking, callback, call recording with transcripts, department routing and ACD queues, virtual fax, voicemail to email, park and transfer, and manager whisper/barge/steal. Reporting covers call logs, real-time dashboards, and customizable reports. Integrations include native CRM connections, Zapier, webhooks, and an API. The AI Voice add-on provides an AI receptionist (AI FrontDesk) that greets callers, answers questions, collects contact details, and transfers calls according to rules you set. Apps run in the browser, on iOS/Android, or on desk phones.

VirtualPBX is packaged as a single flat-rate plan priced per user, with no contracts, a 14-day trial, and a money-back guarantee; starting at 5 users with no upper limit. A separate VirtualText Chat plan is offered with its own trial.