MAT by Massively
The right conversation. The right customer. The right time.
MAT by Massively is a generative AI chatbot and live chat platform that enables businesses to build AI-powered chatbots for customer interactions. It addresses the need for automated, scalable customer support and engagement across multiple channels, allowing companies to connect with customers on their preferred platforms without requiring coding skills.
The platform offers a scripted chatbot on the free plan and an AI-powered chatbot on paid plans. Key capabilities include a chatbot authoring tool, Smart Answers training for importing FAQs, live chat with human agents, SMS notifications, chat logs, and Zapier integration. It deploys to website chat widgets, Messenger, Instagram, Shopify, and premium channels available on request with a qualifying Zendesk Sunshine Conversations subscription.
The product is designed for businesses of all sizes seeking to automate customer conversations. It is packaged in four editions: a free Basic plan with 50 monthly chats and a scripted chatbot; a Creator plan at $15 per month for 250 chats; a Business plan at $39 per month for 2,500 chats with AI-powered chatbot and Smart Answers; and a Premium plan at $69 per month for unlimited chats with full AI features. All paid plans include a 14-day free trial of Premium, and additional chats are charged per chat above monthly limits.
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