Support Board
Smart Chat & Chatbot for Better Support and Marketing
Support Board is a communication platform that combines live chat with AI-driven chatbots for customer support, marketing, and sales. It handles conversations between human agents and chatbots, with AI features for extracting conversation data, rewriting messages, suggesting replies, analyzing sentiment, and acting as a copilot.
Features include a knowledge base, tickets, departments, queue routing, email piping, omni-channel messaging, real-time AI translations, smart replies, and AI chatbot flows with speech recognition, image and file analysis, live web search, and training on the fly. Integrations cover WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, WooCommerce, Shopify, Zendesk, WHMCS, and others, alongside a Web API, JavaScript API, and PHP API. It is available as self-hosted PHP and WordPress versions or a managed cloud version.
It is aimed at businesses of varying sizes needing support, marketing, and sales communication tools. Self-hosted PHP and WordPress editions are sold as one-time purchases with lifetime licenses, unlimited usage, and apps purchased separately. The cloud version offers a free plan with monthly message, agent, and chatbot training quotas, plus paid tiers scaled by messages and agents, with apps included.
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