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Intelswift

Customer Service Software Powered by AI

Visit Intelswift

Intelswift is an AI-powered customer service platform designed to automate routine support tasks and streamline communication across multiple channels. It addresses the challenge of managing fragmented customer inquiries from various messengers, email, and live chat by consolidating them into a single shared inbox, reducing the need for agents to juggle multiple tabs.

The platform includes an AI chatbot and AI voice bot that can handle inquiries, check product availability, process orders, and route calls to the appropriate specialist. A ticketing system automatically categorizes and assigns requests, while the Swift Copilot AI assistant helps agents draft replies and refine tone. Additional modules include a knowledge base for self-service and analytics for tracking conversation duration and satisfaction ratings. Intelswift integrates with popular CRMs, telephony systems, and marketplaces.

Intelswift is aimed at contact centers and support teams across industries. The website offers a free trial and a demo request, but does not detail specific pricing editions, seat-based or usage-based models.

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