TeamSupport
The Only AI-Native Platform for the Full Customer Lifecycle
TeamSupport is an AI-native customer operations and intelligence platform for B2B companies. It brings customer support, success, onboarding, and account intelligence together around a shared customer record, helping teams identify revenue risk, reduce churn, and pursue expansion opportunities. The platform is designed to replace disconnected post-sale tools with a single data model and source of truth, connecting support conversations with account-level context such as ARR, adoption, and customer sentiment.
Core capabilities include ticketing, messaging and live chat, a customer portal, knowledge base, custom fields, automation, playbooks, and broadcast messaging. AI features include Kevin AI, customer intelligence and distress signals, and the proprietary Customer Distress Index, which surfaces accounts needing proactive attention. TeamSupport also offers a REST API, Zapier connectivity, and native integrations with more than 30 tools, including platforms such as Zendesk, Intercom, Salesforce Service Cloud, Gainsight, and Vitally. It supports onboarding workflows, activation tracking, renewal monitoring, and upsell readiness signals.
TeamSupport is built for B2B technology companies across industries including SaaS, telecom, manufacturing, logistics, healthcare, and financial services. Pricing is organized into Starter, Professional, and Scale editions, with Starter limited to five users and the other editions offering unlimited users. Messaging and live chat are priced per agent, and some AI, insights, and playbook features are available as add-ons. A trial is available, and onboarding is included with implementation typically taking four to six weeks.
11 alternatives to TeamSupport
Ranked by how well each tool replaces TeamSupport: shared features, audience, price and popularity.
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